Our stock team pick, pack, and ship orders very quickly so it is not always possible to change or cancel orders once they have been placed.
Please check the status of your order using the order look-up on our web-chat feature in the bottom right hand corner of your screen. Orders that have been dispatched cannot be amended or cancelled.
To prevent fraud we are not able to make significant changes to the shipping or billing address. If you have used an incorrect address, please cancel and re-order your items.
To make a minor amendment to your shipping address please check the status of your order using the order look-up on our web-chat feature in the bottom right hand corner of your screen - orders that have been dispatched cannot be amended or cancelled.
If you order has not been dispatched please send us a message with your request including as much information as possible. We will try our best to intercept your order but this is not always possible.
If you no longer require your items but the order has already been dispatched, please refuse the delivery, or write “return to sender” on the box and drop it off at your local post office.
It's always great to talk to our customers but unfortunately we cannot take your order over the telephone. If you need any advice you can give a member of the team a call on +781 365 2040
Our office in Massachusetts is open from 8:30am to 5:00pm Monday to Friday and from 8:30am to 1:30pm on Fridays.
For you convenience we currently accept the following methods of payment:
- Visa
- Mastercard
- Maestro
- American Express
- Shop Pay
- Google Pay
- Apple Pay
- PayPal